// legal — refund policy

Refund Policy

effective 19 september 2026

We would rather you leave with your money than stay unhappy. This policy explains exactly when and how you get it back.

1. The 14-day money-back guarantee

Your first payment for a Premshire subscription — monthly or annual, any tier — is covered by a 14-day money-back guarantee. If Premshire is not a fit, email us within 14 days of that first payment and we will refund it in full. No questions, no forms, no retention calls.

2. How to request a refund

• Email support@premshire.com from the email address you subscribed with, or use the contact form and pick the “Refunds” topic.
• A one-line message such as “please refund my subscription” is enough. Telling us why is optional — though it helps us improve.
• We confirm every refund request within 2 business days.

3. When the money arrives

We issue the refund to your original payment method as soon as the request is processed. Depending on your bank or card issuer it typically appears within 5–10 business days. If it has not arrived after 10 business days, contact us and we will chase it with the processor.

4. Renewal payments

Renewals after the first payment are not covered by the guarantee, because you can cancel at any time before a renewal: cancelling stops all future charges and you keep access until the end of the period you already paid for. If a renewal ever catches you by surprise — for example you cancelled but were still charged, or the charge came right after the renewal date — write to us anyway; we handle those cases with common sense, not small print.

5. Annual subscriptions

The 14-day guarantee applies to your first annual payment in full. After the 14 days, an annual subscription runs to the end of its year and is not refunded pro rata, so if you are unsure, start monthly — you can switch to annual later.

6. Team subscriptions

The guarantee covers a team’s first payment in the same way. For refund questions on multi-seat invoices, have the person who manages the subscription contact us.

7. Your statutory rights

Nothing in this policy limits rights you have by law. If you are a consumer in the EU or UK, your statutory 14-day withdrawal right for digital services is honoured by this guarantee. If the law of your country gives you more than this policy does, the law wins.

8. Contact

Refund requests and questions: support@premshire.com — Premshire, 8601 Lincoln Blvd, Ste 180-253, Los Angeles, CA 90045, USA.